Jennifer Leon

This session will explore how technologies such as digital delivery, Text-to-Pay, AutoPAY, and intelligent payment reminders help organizations increase operational efficiency while meeting the expectations of today's healthcare consumer. Attendees will also learn how patient payment insights can be used to better understand payment behaviors and preferences, enabling more personalized financial engagement that drives higher payment rates and faster collections. Beyond achieving immediate operational gains, this session will discuss why a digital-first patient pay strategy is a critical investment for the future. Organizations that leverage automation and data-driven insights are better positioned to adapt to evolving patient expectations, optimize financial performance, and build a sustainable, technology-enabled revenue cycle that supports long-term growth.

The future of HME revenue cycle management is here—automated, intelligent, and built for a patient-first experience. In this session, Noel Tauzin and Jennifer Leon will explore how AI, machine learning, and digital intake solutions are revolutionizing HME operations—from front-end order intake to back-end billing and collections. Discover how HME providers are using automation and predictive analytics to reduce administrative friction, accelerate cash flow, and streamline reimbursement across commercial, government, and patient payers. Learn how smart technologies and global service partnerships are helping teams "do more with less," optimize staffing, and focus more time on what matters most: delivering equipment, support, and care to the patients who rely on it. Join us for practical insights you can apply right away to modernize your revenue cycle and improve both financial and patient outcomes.