2026 Conference Sessions
Please note: Below are the 2026 conference sessions. Sessions are only accessible to attendees with a Conference Pass with the exception of Medicare Updates, which are open to all.
WK01: Power Mobility- Wheelchair Technical Training
Power Mobility This is a 4 hour class that is designed to teach the st…Power Mobility This is a 4 hour class that is designed to teach the students how to adjust, repair and troubleshoot equipment from a number of manufacturers seeking knowledge on technical training for Power and/or Manual wheelchairs. This workshop wi…Power Mobility This is a 4 hour class that is designed to teach the students how to adjust, repair and troubleshoot equipment from a number of manufacturers seeking knowledge on technical training for Power and/or Manual wheelchairs. This workshop will use the “round robin” format and utilize 4 of the major manufacturers of power mobility/batteries along with ATLAS-FIOS for general electronics theory. • Amy Systems• Merits/Avid• Quantum/Pride• MK…Power Mobility This is a 4 hour class that is designed to teach the students how to adjust, repair and troubleshoot equipment from a number of manufacturers seeking knowledge on technical training for Power and/or Manual wheelchairs. This workshop will use the “round robin” format and utilize 4 of the major manufacturers of power mobility/batteries along with ATLAS-FIOS for general electronics theory. • Amy Systems• Merits/Avid• Quantum/Pride• MK Battery• ATLAS-FIOS The main areas of work: Electronics basics How to identify different components of the power wheelchair Motor theory Troubleshooting with a multi meter MK Battery Battery theory Battery Troubleshooting (one of the largest areas of need for training as it is the number 1 repair of power mobility annually) Power Wheelchair Manufacturers Specific manufacturer features Seating Programming Base componentsShow MoreClick the title to see all detailsShow More
WK02: Developing an Effective Payer Contract Strategy: Key Steps and Best Practices
This session will delve into the intricacies of creating a robust paye…This session will delve into the intricacies of creating a robust payer contract strategy, focusing on innovative approaches and practical insights. Attendees will gain a comprehensive understanding of the key elements involved in developing and main…This session will delve into the intricacies of creating a robust payer contract strategy, focusing on innovative approaches and practical insights. Attendees will gain a comprehensive understanding of the key elements involved in developing and maintaining effective payer contract team, ensuring sustainable growth and competitive advantage. Objectives: Understand the critical components of a successful payer contract strategy. Explore innovativ…This session will delve into the intricacies of creating a robust payer contract strategy, focusing on innovative approaches and practical insights. Attendees will gain a comprehensive understanding of the key elements involved in developing and maintaining effective payer contract team, ensuring sustainable growth and competitive advantage. Objectives: Understand the critical components of a successful payer contract strategy. Explore innovative approaches to negotiating and managing payer contracts. Identify common challenges and solutions with payer contracting. Learn best practices for monitoring and optimizing payer relationships. Develop actionable strategies for improving contract outcomes and organizational performance. Presented by the AAHomeCare Payer Relations CouncilShow MoreClick the title to see all detailsShow More
WK03: Building an Effective Marketing and Sales Plan
This integrated Marketing and Sales Plan outlines a comprehensive road…This integrated Marketing and Sales Plan outlines a comprehensive roadmap to drive growth, enhance brand presence, and achieve measurable business outcomes through strategic marketing initiatives and focused sales execution. Marketing Plan OverviewTh…This integrated Marketing and Sales Plan outlines a comprehensive roadmap to drive growth, enhance brand presence, and achieve measurable business outcomes through strategic marketing initiatives and focused sales execution. Marketing Plan OverviewThe marketing strategy is designed to build brand awareness, generate qualified leads, and convert target audiences into loyal customers. Through detailed market analysis, buyer persona development, and…This integrated Marketing and Sales Plan outlines a comprehensive roadmap to drive growth, enhance brand presence, and achieve measurable business outcomes through strategic marketing initiatives and focused sales execution. Marketing Plan OverviewThe marketing strategy is designed to build brand awareness, generate qualified leads, and convert target audiences into loyal customers. Through detailed market analysis, buyer persona development, and a clearly defined marketing mix, the plan supports data-driven decision-making and agile campaign management. Key components include: Market Analysis: A thorough examination of industry trends, customer demographics, and a SWOT analysis of key competitors to identify opportunities and threats.Target Audience & Personas: Profiles developed around the specific needs, preferences, and behaviors of ideal customers to tailor messaging and campaign efforts.Positioning & Messaging: Clear articulation of unique value propositions that differentiate our brand in the marketplace, supported by consistent messaging across all touchpoints.Marketing Strategies & Channels: Deployment of multichannel tactics, including digital marketing, social media, email, content marketing, and traditional outreach to maximize reach and engagement.Content Strategy: Creation of high-impact content such as case studies and sales collateral, aligned with buyer journeys and campaign goals.Budget & Calendar: Resource allocation by activity and channel, accompanied by a detailed marketing calendar to align campaigns with seasonal and industry-specific opportunities.Measurement & Analytics: Defined KPIs and performance metrics to track ROI, assess campaign effectiveness, and inform ongoing optimizations.Sales Plan OverviewThe sales plan outlines targeted strategies to drive revenue, increase market penetration, and build long-term customer relationships. The approach aligns closely with marketing efforts to ensure a unified go-to-market strategy. Key components include: Sales Objectives: Clear, measurable targets for revenue growth, customer acquisition, and market share expansion.Customer Segmentation: Identification of high-potential segments and development of ideal customer profiles to focus sales efforts effectively.Value Proposition & Offerings: Highlighting unique product or service features and competitive advantages tailored to each segment.Sales Strategy & Tactics: Defined processes for prospecting, lead conversion, upselling, and retention, supported by modern sales enablement techniques.Sales Team Structure: Clear roles, responsibilities, and workflows to optimize team performance and accountability.Forecasting & Territories: Predictive modeling for sales performance and a strategic approach to territories and distribution channels.Training & Development: Ongoing education and coaching programs to ensure sales excellence and adaptability.Together, the marketing and sales plans serve as a cohesive strategy to drive business growth, foster deeper customer engagement, and build a sustainable competitive advantage.Show MoreClick the title to see all detailsShow More
WK04: Advanced Billing Workshop
This session builds upon the foundational content presented last year,…This session builds upon the foundational content presented last year, offering a more comprehensive examination of critical challenges within the intake, billing, collections, compliance, and audit processes. Attendees will gain insights into common…This session builds upon the foundational content presented last year, offering a more comprehensive examination of critical challenges within the intake, billing, collections, compliance, and audit processes. Attendees will gain insights into common operational pain points and receive actionable guidance for effectively addressing these issues. The presentation will feature interactive discussions and real-world case studies to enhance engagemen…This session builds upon the foundational content presented last year, offering a more comprehensive examination of critical challenges within the intake, billing, collections, compliance, and audit processes. Attendees will gain insights into common operational pain points and receive actionable guidance for effectively addressing these issues. The presentation will feature interactive discussions and real-world case studies to enhance engagement and practical understanding. Key Topics of Discussion 1. Intake Process The session will underscore the importance of thorough insurance verification, including an in-depth discussion on CMS’s consolidation of billing across Skilled Nursing Facilities (SNF), Hospice, and Home Health (HH).Strategies will be presented for obtaining essential documentation when initial records lack sufficient detail to support medical necessity.Guidance will be provided on assembling a complete, billing-ready file, including accurate identification of the appropriate payment category for each product and a clear understanding of the corresponding billing requirements. 2. Billing and Collections Emphasis will be placed on the creation of clean claims that align with payer-specific billing guidelines, including the correct use of modifiers, narratives, span dates, and other critical elements. The variability among payers will be addressed.The session will explore best practices for achieving and maintaining a healthy accounts receivable, including key performance metrics and strategies for monitoring and responding to denial trends. 3. Compliance and Audit A review of CMS Quality and Supplier Standards will be conducted, highlighting the most frequent violations and offering practical approaches to mitigate risk.Attendees will gain an understanding of the various auditing entities and learn effective strategies for successfully navigating audit processes. Subject matter experts will present essential performance metrics across each operational area, equipping suppliers with the tools to monitor organizational health and drive continuous improvement. Participants will leave the session informed, confident, and empowered to implement best practices within their respective organizations.Show MoreClick the title to see all detailsShow More
AU04: Uses and Abuses of Extrapolation and AI Software by Payors and CMS
Joint presentation with Wayne van Halem and Stephen Bittinger regardin…Joint presentation with Wayne van Halem and Stephen Bittinger regarding current litigation and compliance regarding the use of statistical sampling and extrapolation and AI software tools for auditing and claims review by payors and CMS. The presenta…Joint presentation with Wayne van Halem and Stephen Bittinger regarding current litigation and compliance regarding the use of statistical sampling and extrapolation and AI software tools for auditing and claims review by payors and CMS. The presentation will cover the law, regulation, and guidance, or lack thereof for AI, that suppliers should know in using AI software tools, self-auditing with statistical sampling and extrapolation, and how to …Joint presentation with Wayne van Halem and Stephen Bittinger regarding current litigation and compliance regarding the use of statistical sampling and extrapolation and AI software tools for auditing and claims review by payors and CMS. The presentation will cover the law, regulation, and guidance, or lack thereof for AI, that suppliers should know in using AI software tools, self-auditing with statistical sampling and extrapolation, and how to challenge both when used by payors or CMS. The presentation will also cover current litigation against payors for use and abuse of AI and extrapolation and DOJ investigations of use and abuse of AI by providers and suppliers. Show MoreClick the title to see all detailsShow More
BO01: Managing by the Numbers: Uniting Financial and AR Management for Healthcare Success
Ideal Audience: Professionals in durable medical equipment (DME) compa…Ideal Audience: Professionals in durable medical equipment (DME) companies, including owners, revenue cycle managers, financial officers, and senior leaders. Course Description: This presentation will explore essential strategies and metrics for mana…Ideal Audience: Professionals in durable medical equipment (DME) companies, including owners, revenue cycle managers, financial officers, and senior leaders. Course Description: This presentation will explore essential strategies and metrics for managing both the financial health and revenue cycle performance of durable medical equipment (DME) companies. Attendees will gain insights into how accounts receivable (AR) strategies directly influence …Ideal Audience: Professionals in durable medical equipment (DME) companies, including owners, revenue cycle managers, financial officers, and senior leaders. Course Description: This presentation will explore essential strategies and metrics for managing both the financial health and revenue cycle performance of durable medical equipment (DME) companies. Attendees will gain insights into how accounts receivable (AR) strategies directly influence financial outcomes and learn actionable methods to optimize this critical relationship. The session will highlight key metrics for monitoring financial and RCM performance, emphasizing their role in driving organizational success. By bridging the gap between financial management and AR operations, participants will understand why effective leadership in the DME industry requires a comprehensive grasp of both. Learning Objectives 1.Evaluate AR Strategies and Financial Impact: Attendees will learn to assess how various accounts receivable strategies impact financial health and apply best practices to strengthen this relationship within their DME operations. 2. Analyze Financial and RCM Metrics:Participants will be able to identify and interpret key financial and revenue cycle metrics, such as denial rate, days sales outstanding (DSO), and operating expense ratio, to evaluate organizational performance effectively. 3. Integrate Financial and RCM Leadership Skills. Learners will develop a comprehensive understanding of financial management and revenue cycle operations, equipping them to lead more effectively by aligning these two critical functions for organizational success. Show MoreClick the title to see all detailsShow More
CRT01: Anatomy of a Manual Wheelchair: Clinical Implications (0.1 CEU)
When selecting a manual wheelchair, our attention often gravitates tow…When selecting a manual wheelchair, our attention often gravitates towards the features and advantages of the selected product, or we may default to the familiar. However, neglecting to consider the form and function of the wheelchair might inadverte…When selecting a manual wheelchair, our attention often gravitates towards the features and advantages of the selected product, or we may default to the familiar. However, neglecting to consider the form and function of the wheelchair might inadvertently do a disservice the well-being of our clients. This presentation delves into the impact of design and material selection on functional performance and explores how it can significantly enhance th…When selecting a manual wheelchair, our attention often gravitates towards the features and advantages of the selected product, or we may default to the familiar. However, neglecting to consider the form and function of the wheelchair might inadvertently do a disservice the well-being of our clients. This presentation delves into the impact of design and material selection on functional performance and explores how it can significantly enhance the independence of our clients. We will explore fundamental principles of material science and examine how frame construction influences our clients' ability to function independently. The discussion will review established methods for testing manual wheelchairs, shedding light on how this knowledge can be strategically applied to match the optimal product with the unique needs of our clients. Given the multitude of options available, it becomes imperative to consider all facets to differentiate between products and select the most suitable manual wheelchair for our clients. “NRRTSCE is certifying the educational contact hours of the program and by doing so is in no way endorsing any specific content, company, or product. The information presented in this program may represent only a sample of appropriate interventions. As an IACET Accredited Provider, The National Registry of Rehabilitation Technology Suppliers offers CEUs for its programs that qualify under the ANSI/IACET Standard. This course is approved for 0.1 CEU.”Show MoreClick the title to see all detailsShow More
LEG01: One Big Beautiful Bill: Impact on Medicaid Programs and DME Suppliers
On July 4, 2025, President Trump signed into law the One Big Beautiful…On July 4, 2025, President Trump signed into law the One Big Beautiful Bill (“Bill”). The 870-page bill covers almost ever component of the economy and extends many of the taxpayer-friendly provisions of the Tax Cuts and Jobs Act , passed in Presiden…On July 4, 2025, President Trump signed into law the One Big Beautiful Bill (“Bill”). The 870-page bill covers almost ever component of the economy and extends many of the taxpayer-friendly provisions of the Tax Cuts and Jobs Act , passed in President Trump’s first term. The Bill significantly alters Medicaid by, among other provisions, reducing federal Medicaid spending by an estimated $911 billion over 10 years, largely through coverage losses.…On July 4, 2025, President Trump signed into law the One Big Beautiful Bill (“Bill”). The 870-page bill covers almost ever component of the economy and extends many of the taxpayer-friendly provisions of the Tax Cuts and Jobs Act , passed in President Trump’s first term. The Bill significantly alters Medicaid by, among other provisions, reducing federal Medicaid spending by an estimated $911 billion over 10 years, largely through coverage losses. A result is a projected additional 11.8 million Americans becoming uninsured by 2034. The Bill includes provisions that will likely make it more difficult to enroll and maintain Medicaid coverage. Additionally, the Bill makes it more difficult for states to raise Medicaid funds through provider taxes. The anticipated cuts in Medicaid funding will (i) directly affect DME suppliers that serve Medicaid patients and (ii) indirectly affect all DME suppliers. This program will (i) summarize the elements of the Bill and (ii) then pivot to discussing the provisions of the Bill that impact state Medicaid programs. The program will focus on how the Bill will (i) directly impact DME suppliers that serve Medicaid patients and (ii) indirectly impact all DME suppliers. Lastly, the program will discuss steps that DME suppliers can take to operate within the confines of the Bill. Learning Objectives: Understand the provisions of the Bill that apply to state Medicaid programs. Recognize how the Bill will impact state Medicaid programs and DME suppliers. Learn the steps DME suppliers can take to prepare for cuts in Medicaid spending.Show MoreClick the title to see all detailsShow More
MC01: Building Effective Relationships and Dealing with Common Challenges with Payors
Learn the basics of building and maintaining effective relationships w…Learn the basics of building and maintaining effective relationships with payors. This session will cover communication strategies, understanding payor requirements, and tips for successful negotiations. Presented by the AAHomeCare Payer Relations Co…Learn the basics of building and maintaining effective relationships with payors. This session will cover communication strategies, understanding payor requirements, and tips for successful negotiations. Presented by the AAHomeCare Payer Relations CouncilLearn the basics of building and maintaining effective relationships with payors. This session will cover communication strategies, understanding payor requirements, and tips for successful negotiations. Presented by the AAHomeCare Payer Relations CouncilShow MoreClick the title to see all details
PD03: Beyond Incontinence: Leveraging High Performing Products to Increase Revenue and Support Aging In Place
As the home healthcare landscape evolves with an aging population, DME…As the home healthcare landscape evolves with an aging population, DME/HME retailers face both rising demand and new opportunities. This session reframes incontinence products not as commodity items, but rather as powerful tools to increase revenue,…As the home healthcare landscape evolves with an aging population, DME/HME retailers face both rising demand and new opportunities. This session reframes incontinence products not as commodity items, but rather as powerful tools to increase revenue, deepen customer loyalty, and support older adults aging in place at home. Attendees will learn how high performing adult briefs and pullups can be positioned as essential health products, improving q…As the home healthcare landscape evolves with an aging population, DME/HME retailers face both rising demand and new opportunities. This session reframes incontinence products not as commodity items, but rather as powerful tools to increase revenue, deepen customer loyalty, and support older adults aging in place at home. Attendees will learn how high performing adult briefs and pullups can be positioned as essential health products, improving quality of life while driving repeat business. In this session, we will explore merchandising and practical cross-selling strategies, such as pairing incontinence supplies with diabetic care products. Store owners will walk away with actionable ideas to educate their staff, optimize product placement, and become a trusted resource in their community. This presentation will deliver a roadmap to boost profits and enhance new customer growth & retention.Show MoreClick the title to see all detailsShow More
SM01: Retail DME Sales Mastery: Training Your Team to Convert and Connect
The customer experience in a retail DME setting often hinges on one th…The customer experience in a retail DME setting often hinges on one thing: the knowledge, confidence, and communication skills of the floor staff. In many retail DME businesses, however, product expertise and sales training are limited, leading to mi…The customer experience in a retail DME setting often hinges on one thing: the knowledge, confidence, and communication skills of the floor staff. In many retail DME businesses, however, product expertise and sales training are limited, leading to missed revenue opportunities and lower customer satisfaction. This session is designed to help DME owners and managers implement practical, high-impact sales training for their in-store teams—without re…The customer experience in a retail DME setting often hinges on one thing: the knowledge, confidence, and communication skills of the floor staff. In many retail DME businesses, however, product expertise and sales training are limited, leading to missed revenue opportunities and lower customer satisfaction. This session is designed to help DME owners and managers implement practical, high-impact sales training for their in-store teams—without requiring a large investment or major operational changes. Led by a seasoned sales director, this session will walk through a proven training framework that teaches reps how to engage with customers, ask the right questions, and connect them to the right solutions. The focus will be on real-world scenarios in DME settings, where reps need to translate medical product knowledge into approachable, helpful conversations that build trust and drive conversions. This talk is not about promoting any one company or brand—it’s about sharing techniques that any DME can implement immediately. To reinforce this, the session will conclude with two guest speakers from other DME businesses who have adopted similar in-house training models. They’ll share how ongoing education and a structured sales approach have led to stronger customer relationships, increased revenue, and more confident staff. Whether you're running one location or several, this session will provide actionable tools to elevate your team and improve results on the floor.Show MoreClick the title to see all detailsShow More
TEC02: AI-Ready Operations: The Essential Playbook for Transforming Your Workflows Before Implementation
This practical, action-oriented session will provide healthcare leader…This practical, action-oriented session will provide healthcare leaders with a comprehensive roadmap to prepare their organization's for successful AI integration. Attendees will learn how to audit their current processes, identify AI-ready opportuni…This practical, action-oriented session will provide healthcare leaders with a comprehensive roadmap to prepare their organization's for successful AI integration. Attendees will learn how to audit their current processes, identify AI-ready opportunities, and redesign workflows to improve patient outcomes. Real-world examples, templates, and checklists will be provided to help avoid common pitfalls and support sustainable AI adoption. Attendees w…This practical, action-oriented session will provide healthcare leaders with a comprehensive roadmap to prepare their organization's for successful AI integration. Attendees will learn how to audit their current processes, identify AI-ready opportunities, and redesign workflows to improve patient outcomes. Real-world examples, templates, and checklists will be provided to help avoid common pitfalls and support sustainable AI adoption. Attendees will walk away with: A step-by-step framework to assess and prepare your organization for AI Tools for redesigning workflows and managing change Insights from real examples of what works—and what doesn’t—when onboarding AIShow MoreClick the title to see all detailsShow More
