Emily Polk

For HME providers, intake is no longer just an administrative function. It is a critical point of revenue cycle control that shapes how quickly and accurately an organization gets paid. Weak intake processes create downstream friction, while disciplined front-end workflows can reduce denials, prevent rework and improve cash flow before a claim is ever submitted.

This session will examine how leading providers are rethinking intake as a strategic revenue cycle capability. Speakers will explore how AI can help teams surface issues earlier, make more consistent decisions and improve authorization readiness without removing human judgment. Attendees will gain a practical view of how stronger intake processes can support scalability, accountability and better financial performance across the organization.