Judi Knott
President and CEOBoard of Certification/Accreditation (BOC)Exceptional customer service is more than a courtesy. It is a strategic imperative and competitive advantage for DMEPOS businesses.
In this session, attendees will explore the foundational roles that workplace culture, mission, and values play on shaping customer experiences. We’ll examine how service excellence impacts customer loyalty, customer referrals, employee retention, and revenue growth.
Drawing on more than 40 years of BOC credentialing expertise and award-winning customer service, we will discuss proven methods for measuring customer satisfaction, including CSAT, NPS, and qualitative insights. Attendees will learn how to identify and build on business strengths while identifying opportunities for improvement and implementing impactful changes. They will leave with actionable insights to build their own customer-centric culture, measure what matters, and turn feedback into a powerful business driver.
The New DMEPOS Accreditation Requirements: A 360 Degree Perspective
This panel brings together CMS-approved accrediting organizations with deemed status for DMEPOS, AAHomecare, and a DMEPOS supplier to discuss changes
…This panel brings together CMS-approved accrediting organizations with deemed status for DMEPOS, AAHomecare, and a DMEPOS supplier to discuss changes that are currently in place for the supplier community on accreditation requirements. Together, the
…This panel brings together CMS-approved accrediting organizations with deemed status for DMEPOS, AAHomecare, and a DMEPOS supplier to discuss changes that are currently in place for the supplier community on accreditation requirements. Together, the panel will outline what has changed, industry implications, and firsthand view of how suppliers need to prepare to meet these new requirements.
Learning Objectives:
- What changes to the accreditation
This panel brings together CMS-approved accrediting organizations with deemed status for DMEPOS, AAHomecare, and a DMEPOS supplier to discuss changes that are currently in place for the supplier community on accreditation requirements. Together, the panel will outline what has changed, industry implications, and firsthand view of how suppliers need to prepare to meet these new requirements.
Learning Objectives:
- What changes to the accreditation requirements will affect me in 2027 and beyond?
- What are my current choices for Accreditation in my state and what is involved with a change?
- What changes have been made to the AO requirements and AO surveyors?
- What are the changes with the triennial renewal requirement?
- Is sampling still allowed?
