Amanda Smithey

HME providers are evolving beyond their traditonal role as product distributors to become critical care-coordination partners. The "last mile"-the final step in delivering medical supplies and equipment into the home-has become a strategic imperative for HME providers. Success within the last-mile is the key differentiator in patient experience, referral satisifcation, and healthcare outcomes.

HME providers are strengthening their last-mile strategies through improved visibility, digital workflows, proactive patient communication, automated resupply programs, and enhanced delivery coordination. The successful HME providers are leveraging relationships with logistics partners and technology vendors to extend their capabilities without increasing operational complexities.

This panel discussion will include the vantage point from a logistics provider, technology vendor, and a HME provider on the historical challenges faced within the last-mile. The objective will be to walk away with solution strategies to turn each challenge into an opportunity moving towards last-mile excellence.