Kim Wiles
VP Respiratory ServicesAllegheny Health Network Home Medical EquipmentKim Wiles is the VP of Respiratory Services at Allegheny Health Network Home Medical Equipment with over 35 years of home care experience. She is a fellow of the American Association of Respiratory Care and has served as a past Homecare Section Chair and as a member of the AARC Board of Directors. She holds a current position on the advisory board of the Indiana University School of PA School of Respiratory Care and the AARC Position Statement Committee.
PD06: Human Touch vs. High Tech: Balancing Efficiency and Scale in PAP Adherence Support
Panel Objective:To explore how technological advancements—such as mobile apps, AI, and machine learning—are transforming the delivery of patient suppo…Panel Objective:To explore how technological advancements—such as mobile apps, AI, and machine learning—are transforming the delivery of patient support in PAP therapy. The focus will be on operational efficiency and scalability rather than clinical …Panel Objective:To explore how technological advancements—such as mobile apps, AI, and machine learning—are transforming the delivery of patient support in PAP therapy. The focus will be on operational efficiency and scalability rather than clinical adherence outcomes alone. The panel will discuss Pros’ and Con’s how different models (technology-driven, human-driven, and hybrid) are evolving within the HME landscape and what that means for the future of respiratory care delivery. As reimbursement models shift and margins tighten, the HME industry is at a crossroads: Can technology alone drive scalable patient engagement, or is the respiratory therapist still central to success? This panel will bring together “Thought Leaders” from across the spectrum—manufacturers developing AI-driven platforms, DMEs leveraging automation, and providers investing in live RT support—to debate the best paths forward. Attendees will gain insight into operational implications, cost savings, and the evolving workforce model, helping them make informed decisions about their own adherence strategies.Show MoreClick the title to see all details
