Ronda Buhrmester
VP Client ExperienceProchantRonda Buhrmester is the Vice President of Client Experience at Prochant, where she leads the company's strategy for building strong, collaborative client partnerships and delivering meaningful, outcomes-focused value. With nearly three decades of experience in the home-based care industry, she brings deep expertise across clinical care, operations and revenue cycle management. Ronda began her career as a respiratory therapist and later held leadership roles within a hospital-based home medical equipment provider, gaining firsthand operational insight. Most recently, she served as Senior Director of Payer Relations & Reimbursement at the VGM Group, where she spent more than 13 years supporting providers through policy, audit, billing and process improvement initiatives.
BO04: Elevate Your Operations: Master KPIs & Ignite Employee Engagement
As leaders, it's easy to focus on what’s not working. But what if we shifted our lens to what’s going right? This session invites you to explore how c…As leaders, it's easy to focus on what’s not working. But what if we shifted our lens to what’s going right? This session invites you to explore how celebrating strengths and refining processes can elevate your entire operation. Through process mappi…As leaders, it's easy to focus on what’s not working. But what if we shifted our lens to what’s going right? This session invites you to explore how celebrating strengths and refining processes can elevate your entire operation. Through process mapping and strategic KPI alignment, we’ll uncover ways to reduce inefficiencies and boost productivity. You’ll walk away with actionable insights to set clear expectations, enhance employee morale, and drive sustainable success. Join this dynamic trio for a high-impact session packed with practical strategies and real-world examples you can implement immediately.Show MoreClick the title to see all details
BO08: From Policy to Profit: How Sound Procedures Unlock the Full Potential of Billing Technology
Unlock the full power of today’s billing and collection technologies by starting with what matters most: strong, well-defined policies and procedures.…Unlock the full power of today’s billing and collection technologies by starting with what matters most: strong, well-defined policies and procedures. In this dynamic, expert-led session, participants will explore how foundational workflows—from Inta…Unlock the full power of today’s billing and collection technologies by starting with what matters most: strong, well-defined policies and procedures. In this dynamic, expert-led session, participants will explore how foundational workflows—from Intake through final collections—are critical to successfully implementing automation and AI tools. Learn how clear processes not only improve operational consistency but also enable the most effective use of modern billing technologies. Our panel of industry experts will break down each stage of the revenue cycle and offer actionable insights on aligning your internal practices with today’s most impactful tech solutions to drive efficiency, cash flow, and profitability.Show MoreClick the title to see all details
