Kelly Grahovac

Today’s DME providers face growing pressure to improve efficiency, accelerate cash flow, reduce administrative workload, and adapt to rapidly evolving technology. However, even the most advanced billing, automation, and AI tools cannot deliver their full value without strong, well-defined policies and procedures.

In this dynamic, expert-led panel discussion, industry leaders will examine the foundational workflows that drive billing and collection performance—from intake and documentation through payment posting and final collections. Panelists will highlight common challenges across the home medical equipment industry and share practical insights for aligning internal processes with today’s most effective technology solutions.

Attendees will learn how consistent workflows support successful technology implementation, reduce manual effort, strengthen accountability, and improve financial performance. The panel will break down each stage of the revenue cycle and provide actionable strategies for using process and technology together to drive greater efficiency, cash recovery, and profitability.

This presentation provides a comprehensive, practical exploration of the audit and compliance landscape for DMEPOS suppliers. Attendees will gain a clear understanding of current regulatory expectations, high‑risk operational areas, and the evolving oversight environment driven by CMS, Medicare contractors, accreditation bodies, and the OIG.

Through real‑world examples, the presentation equips DMEPOS leaders, compliance officers, and operational teams to strengthen internal controls, reduce denial risk, and build a proactive compliance culture. Topics include:

• Key regulatory requirements for DMEPOS suppliers
• Common audit triggers and high‑risk documentation areas
• How to prepare for contractor audits
• Strategies for internal monitoring and self‑auditing
• Effective corrective action planning and root‑cause analysis

By the end of the session, attendees will walk away with practical tools, checklists, and strategies to enhance audit readiness, protect revenue, and ensure organizational compliance across all DMEPOS operations.

DMEPOS suppliers face increasing scrutiny from CMS and other regulators making enrollment compliance more important than ever. A revocation of a supplier’s Medicare PTAN can have significant operational and financial consequences, ranging from payment disruptions to lengthy reenrollment bars. Understanding the enrollment process, maintaining compliance with the Medicare Supplier Standards, and effectively responding to adverse enrollment actions are critical to protecting a supplier's business.

This webinar will provide a practical overview of Medicare DMEPOS enrollment requirements, common enrollment pitfalls that lead to revocations, and the appeals process available to suppliers. Attendees will gain insight into revocation authorities, reenrollment bars, corrective action plans, reconsideration requests, and strategies for building a successful defense when CMS or its contractors come knocking.