Building Better Billing Outcomes Through Process and Technology
Today’s DME providers face growing pressure to improve efficiency, accelerate cash flow, reduce administrative workload, and adapt to rapidly evolving technology. However, even the most advanced billing, automation, and AI tools cannot deliver their full value without strong, well-defined policies and procedures.
In this dynamic, expert-led panel discussion, industry leaders will examine the foundational workflows that drive billing and collection performance—from intake and documentation through payment posting and final collections. Panelists will highlight common challenges across the home medical equipment industry and share practical insights for aligning internal processes with today’s most effective technology solutions.
Attendees will learn how consistent workflows support successful technology implementation, reduce manual effort, strengthen accountability, and improve financial performance. The panel will break down each stage of the revenue cycle and provide actionable strategies for using process and technology together to drive greater efficiency, cash recovery, and profitability.
Speakers
More Information
Related Sessions
From surviving to thriving: Building scalable DMEPOS operations
Growth is the goal for most DMEPOS suppliers — but scaling without th
Growth is the goal for most DMEPOS suppliers — but scaling without the right operational foundation is how businesses plateau or break. This session breaks down the key levers that separate high-performing suppliers from the rest: operational effici
Growth is the goal for most DMEPOS suppliers — but scaling without the right operational foundation is how businesses plateau or break. This session breaks down the key levers that separate high-performing suppliers from the rest: operational efficiency, revenue cycle performance, and referral relationship development.
Attendees will leave with a practical roadmap they can apply regardless of whether they're running a single location or manag
Growth is the goal for most DMEPOS suppliers — but scaling without the right operational foundation is how businesses plateau or break. This session breaks down the key levers that separate high-performing suppliers from the rest: operational efficiency, revenue cycle performance, and referral relationship development.
Attendees will leave with a practical roadmap they can apply regardless of whether they're running a single location or managing multi-site operations. Topics include:
- How to identify and eliminate inefficiencies in intake, authorization, and fulfillment workflows
- Where revenue leaks most often occur in the DMEPOS revenue cycle — and how to close gaps in denials, coding, and billing
- What high-performing suppliers are doing with AI and workflow automation to reduce cost to serve and improve throughput at scale
- How to build and strengthen referral relationships that drive consistent order volume
- How to use reporting and analytics to make sharper operational decisions and demonstrate performance
Whether you're optimizing what you already have or building the infrastructure to support the next phase of growth, this session delivers practical, field-tested strategies you can put to work immediately.
Patient Pay Playbook: Your Gameplan to Quick Wins for Faster Collections
This session will explore how technologies such as digital delivery, T
…This session will explore how technologies such as digital delivery, Text-to-Pay, AutoPAY, and intelligent payment reminders help organizations increase operational efficiency while meeting the expectations of today's healthcare consumer. Attendees w
…This session will explore how technologies such as digital delivery, Text-to-Pay, AutoPAY, and intelligent payment reminders help organizations increase operational efficiency while meeting the expectations of today's healthcare consumer. Attendees will also learn how patient payment insights can be used to better understand payment behaviors and preferences, enabling more personalized financial engagement that drives higher payment rates and fas
…This session will explore how technologies such as digital delivery, Text-to-Pay, AutoPAY, and intelligent payment reminders help organizations increase operational efficiency while meeting the expectations of today's healthcare consumer. Attendees will also learn how patient payment insights can be used to better understand payment behaviors and preferences, enabling more personalized financial engagement that drives higher payment rates and faster collections. Beyond achieving immediate operational gains, this session will discuss why a digital-first patient pay strategy is a critical investment for the future. Organizations that leverage automation and data-driven insights are better positioned to adapt to evolving patient expectations, optimize financial performance, and build a sustainable, technology-enabled revenue cycle that supports long-term growth.
Show MoreClick the title to see all detailsShow More
It All Starts with Intake
For HME providers, intake is no longer just an administrative function
…For HME providers, intake is no longer just an administrative function. It is a critical point of revenue cycle control that shapes how quickly and accurately an organization gets paid. Weak intake processes create downstream friction, while discipli
…For HME providers, intake is no longer just an administrative function. It is a critical point of revenue cycle control that shapes how quickly and accurately an organization gets paid. Weak intake processes create downstream friction, while disciplined front-end workflows can reduce denials, prevent rework and improve cash flow before a claim is ever submitted.
This session will examine how leading providers are rethinking intake as a strategic
…For HME providers, intake is no longer just an administrative function. It is a critical point of revenue cycle control that shapes how quickly and accurately an organization gets paid. Weak intake processes create downstream friction, while disciplined front-end workflows can reduce denials, prevent rework and improve cash flow before a claim is ever submitted.
This session will examine how leading providers are rethinking intake as a strategic revenue cycle capability. Speakers will explore how AI can help teams surface issues earlier, make more consistent decisions and improve authorization readiness without removing human judgment. Attendees will gain a practical view of how stronger intake processes can support scalability, accountability and better financial performance across the organization.
Show MoreClick the title to see all detailsShow More