From surviving to thriving: Building scalable DMEPOS operations

Single (60 minutes)Business Operations

Growth is the goal for most DMEPOS suppliers — but scaling without the right operational foundation is how businesses plateau or break. This session breaks down the key levers that separate high-performing suppliers from the rest: operational efficiency, revenue cycle performance, and referral relationship development.

Attendees will leave with a practical roadmap they can apply regardless of whether they're running a single location or managing multi-site operations. Topics include:

How to identify and eliminate inefficiencies in intake, authorization, and fulfillment workflows

Where revenue leaks most often occur in the DMEPOS revenue cycle — and how to close gaps in denials, coding, and billing

What high-performing suppliers are doing with AI and workflow automation to reduce cost to serve and improve throughput at scale

How to build and strengthen referral relationships that drive consistent order volume

How to use reporting and analytics to make sharper operational decisions and demonstrate performance

Whether you're optimizing what you already have or building the infrastructure to support the next phase of growth, this session delivers practical, field-tested strategies you can put to work immediately.

Speakers

Bridgette HanerGeneral Manger and Senior Vice President, WellSky Clinical Services, WellSky

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Allow Registration:No

Capacity Unlimited:No

Do you feel as though there is a topic missing?:No

Please include three learning objectives::Spot workflow inefficiencies in intake, authorization, and fulfillment. Close revenue cycle gaps tied to denials, coding, billing, and reimbursement. Use AI, automation, referral strategies, and analytics to scale operations and improve performance.

Would you be willing to speak on a panel?:Yes

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