Kyle Neese
Vice President of SalesACU-ServeKyle Neese joined the ACU-Serve Team in June of 2024 and serves as Vice President of Sales.
Kyle’s career with HME started back with AllCall Connect in 2015, growing throughout the organization during and after the sale to Brightree in 2017. As Vice President of Sales at ACU-Serve, he specializes in driving revenue growth, optimizing resupply programs, and building strategic client partnerships. With a background spanning operations management, SaaS, and Medical Devices, Kyle leverages data-driven insights to enhance decision-making and operational efficiency.
Beyond Survival Mode: Leading Engaged Teams in the Age of AI
HME leaders spent the pandemic years keeping teams afloat - and the years since rebuilding engagement after survival mode. Just as the workforce found
…HME leaders spent the pandemic years keeping teams afloat - and the years since rebuilding engagement after survival mode. Just as the workforce found its footing, a new disruption arrived: AI. Today's employees aren't just tired; they're wondering w
…HME leaders spent the pandemic years keeping teams afloat - and the years since rebuilding engagement after survival mode. Just as the workforce found its footing, a new disruption arrived: AI. Today's employees aren't just tired; they're wondering whether the technology being rolled out to "help" them is really there to replace them. Engagement strategies built for the post-COVID era won't answer that question.
This presentation examines what le
…HME leaders spent the pandemic years keeping teams afloat - and the years since rebuilding engagement after survival mode. Just as the workforce found its footing, a new disruption arrived: AI. Today's employees aren't just tired; they're wondering whether the technology being rolled out to "help" them is really there to replace them. Engagement strategies built for the post-COVID era won't answer that question.
This presentation examines what leading an engaged HME workforce looks like now - and over the next five years. We'll explore why AI anxiety is the new burnout, how to position automation as a tool that elevates staff rather than threatens them, and how to communicate change so your most skeptical employees become your strongest adoption champions. Attendees will hear practical, field-tested approaches for building trust during constant disruption, redesigning roles as transactional work gets automated, and retaining institutional knowledge while embracing new technology.
You'll leave with a change communication framework and concrete engagement strategies you can put to work with your team immediately - no matter where your organization is on its AI journey.
Learning Objectives:
- Recognize the shift from post-COVID engagement challenges to AI-driven workforce anxiety.
- Position automation as a tool that elevates employees and patient care, not replaces them.
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Build a change communication plan that turns skeptics into champions.
