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Noel Neil

Noel Neil

Chief Compliance OfficerACU-Serve LLC
Mon Mar 023:30 PM – 5:00 PM122 A-C

AU03: Payer, Provider, and Advisor Panel on Fraud, Waste, Abuse, and Payment Integrity

In today’s evolving healthcare landscape, collaboration is key to combating fraud, waste, and abuse in the DMEPOS sector. This dynamic panel brings to…In today’s evolving healthcare landscape, collaboration is key to combating fraud, waste, and abuse in the DMEPOS sector. This dynamic panel brings together payers, providers, and consultants to shift the narrative from “us vs. them” to a unified app…In today’s evolving healthcare landscape, collaboration is key to combating fraud, waste, and abuse in the DMEPOS sector. This dynamic panel brings together payers, providers, and consultants to shift the narrative from “us vs. them” to a unified approach to payment integrity. Attendees will gain a comprehensive understanding of claims processing workflows, audit strategies, common fraud, waste, and abuse patterns, and recent trends. Panelists will share real-world insights and actionable strategies to foster transparency, improve compliance, and build trust across the healthcare continuum. Attendees will: 1. Understand the end-to-end claims processing lifecycle and how it impacts payment integrity as a provider and payer. 2. Be able to describe common fraud, waste, and abuse schemes and learn about current trends in the DMEPOS space and how they are identified.  3. Learn collaborative strategies that providers and payers can use to prevent fraud, waste, and abuse before it occurs. 4. Understand the role of advisors and compliance officers in bridging gaps between stakeholders.   5. Leave with action steps to enhance fraud, waste, and abuse prevention/detection and payment integrity efforts.Show MoreClick the title to see all details

Panel (3 or more speakers; 90 min)Session TypeAudits and ComplianceSession Track
David Crawford
David CrawfordHealthcare Compliance Director & HIPAA Privacy Officer, Henry Schein
Noel Neil
Noel NeilChief Compliance Officer, ACU-Serve LLC
Allow Registration:No
Capacity Unlimited:Yes
Do you feel as though there is a topic missing?:No
If yes, who would you recommend as your fellow panelist?:Co-Presenters/Panelist: 1) Noel Neil, Chief Compliance Officer, ACU-Serve 2) Sabrina Vera, AVP, Special Investigations Unit, BCBS of North Carolina 3) David Crawford, Healthcare Compliance Director, Henry Schein 4) (tbd - MFCU, Clinician/provider)
Please include five learning objectives::1. Understand the claims lifecycle and payment integrity. 2. Common DMEPOS-related FWA schemes and trends. 3. How providers and payers can prevent FWA. 4. Understand the role of advisors in payment integrity. 5. How to enhance payment integrity efforts.
Wed Mar 0410:00 AM – 11:00 AM122 A-C

AU07: UPIC Audits – The Who, What, Where, When and Why

Combating, fraud, waste and abuse remains a priority for the government. The UPIC remains one of the primary program safeguard contractors. Resultantl…Combating, fraud, waste and abuse remains a priority for the government. The UPIC remains one of the primary program safeguard contractors. Resultantly, UPIC audits are here to stay. Whether you are veteran or new to the DMEPOS industry, supplier sho…Combating, fraud, waste and abuse remains a priority for the government. The UPIC remains one of the primary program safeguard contractors. Resultantly, UPIC audits are here to stay. Whether you are veteran or new to the DMEPOS industry, supplier should have a solid understand of the important role of the UPIC and the authority they have at their disposal. Join Noel Neil and Attorney Michael Silverman for a comprehensive review of the UPIC. Individually and collaboratively, Noel and Michael have assisted suppliers navigate countless UPIC audits. The session will review the UPIC contractors, the role they play and what suppliers should do before, during, and after a UPIC audit. Come learn from their combined decades of experience of handling Medicare audits.Show MoreClick the title to see all details

Collaborative (2 speakers; 60 min)Session TypeAudits and ComplianceSession Track
Noel Neil
Noel NeilChief Compliance Officer, ACU-Serve LLC
Michael Silverman
Michael SilvermanCo-founder, Silverman Bain, LLP
Allow Registration:No
Capacity Unlimited:Yes
Do you feel as though there is a topic missing?:No
If yes, who would you recommend as your fellow panelist?:Michael Silverman
Please include five learning objectives::• Learn who are the UPIC contractors and the role they play. • Understand the authority the UPIC contractors have and the tools at their disposal i.e. prepayment, post payment, extrapolation, referrals to MAC for suspension or NPE for revocation etc. •
Tue Mar 0310:00 AM – 11:00 AM132 A-C

PD04: The Lymphedema Treatment Act in Action: What’s Changed, What’s Next

Since its implementation in 2024, the Lymphedema Treatment Act (LTA) has significantly reshaped coverage and access to compression therapy across the …Since its implementation in 2024, the Lymphedema Treatment Act (LTA) has significantly reshaped coverage and access to compression therapy across the U.S. This session will explore the real-world effects of the LTA across Medicare, Medicaid, Managed …Since its implementation in 2024, the Lymphedema Treatment Act (LTA) has significantly reshaped coverage and access to compression therapy across the U.S. This session will explore the real-world effects of the LTA across Medicare, Medicaid, Managed Care, and private insurance. We’ll examine how various stakeholders—including clinicians, DME suppliers, and patients—have been impacted, and what challenges and opportunities remain. Attendees will gain insight into policy trends, billing practices, and advocacy strategies shaping the future of lymphedema care.Show MoreClick the title to see all details

Collaborative (2 speakers; 60 min)Session TypeExploring New Product CategoriesSession Track
Carmen Anderson
Carmen AndersonConsultant, US Medical Compression Alliance
Noel Neil
Noel NeilChief Compliance Officer, ACU-Serve LLC
Allow Registration:No
Capacity Unlimited:Yes
Do you feel as though there is a topic missing?:No
If yes, who would you recommend as your fellow panelist?:Noel Neil
Please include five learning objectives::1. Identify key provisions of LTA 2. Analyze impact on patient access, coverage policies, and reimbursement 3. Examine operational and clinical implications for stakeholders 4. Compare implementation differences across payers 5. Develop strategies for fut
Mon Mar 029:00 AM – 12:00 PM131 A-C

WK04: Advanced Billing Workshop

This session builds upon the foundational content presented last year, offering a more comprehensive examination of critical challenges within the int…This session builds upon the foundational content presented last year, offering a more comprehensive examination of critical challenges within the intake, billing, collections, compliance, and audit processes. Attendees will gain insights into common…This session builds upon the foundational content presented last year, offering a more comprehensive examination of critical challenges within the intake, billing, collections, compliance, and audit processes. Attendees will gain insights into common operational pain points and receive actionable guidance for effectively addressing these issues. The presentation will feature interactive discussions and real-world case studies to enhance engagement and practical understanding. Key Topics of Discussion 1. Intake Process The session will underscore the importance of thorough insurance verification, including an in-depth discussion on CMS’s consolidation of billing across Skilled Nursing Facilities (SNF), Hospice, and Home Health (HH).Strategies will be presented for obtaining essential documentation when initial records lack sufficient detail to support medical necessity.Guidance will be provided on assembling a complete, billing-ready file, including accurate identification of the appropriate payment category for each product and a clear understanding of the corresponding billing requirements. 2. Billing and Collections Emphasis will be placed on the creation of clean claims that align with payer-specific billing guidelines, including the correct use of modifiers, narratives, span dates, and other critical elements. The variability among payers will be addressed.The session will explore best practices for achieving and maintaining a healthy accounts receivable, including key performance metrics and strategies for monitoring and responding to denial trends. 3. Compliance and Audit A review of CMS Quality and Supplier Standards will be conducted, highlighting the most frequent violations and offering practical approaches to mitigate risk.Attendees will gain an understanding of the various auditing entities and learn effective strategies for successfully navigating audit processes.  Subject matter experts will present essential performance metrics across each operational area, equipping suppliers with the tools to monitor organizational health and drive continuous improvement. Participants will leave the session informed, confident, and empowered to implement best practices within their respective organizations.Show MoreClick the title to see all details

Workshop (3-4 hours)Session TypeWorkshopSession Track
Noel Neil
Tugba Koca
Dena Schwerdt
Kyle Neese
Jennifer Sylvester
Kim Brummett
Noel Neil
Noel NeilChief Compliance Officer, ACU-Serve LLC
Tugba Koca
Tugba KocaDirector of QA and Training, ACU-Serve Corp
Dena Schwerdt
Dena SchwerdtVP, Payer Relations, ACU-Serve
Kyle Neese
Kyle NeeseVice President of Sales, ACU-Serve
Jennifer Sylvester
Jennifer SylvesterVice President of Ancillary Services, ACU-Serve
Kim Brummett
Kim BrummettSenior VP Regulatory Affairs, American Association for Homecare
Noel Neil
Noel NeilChief Compliance Officer, ACU-Serve LLC
Tugba Koca
Tugba KocaDirector of QA and Training, ACU-Serve Corp
Dena Schwerdt
Dena SchwerdtVP, Payer Relations, ACU-Serve
Kyle Neese
Kyle NeeseVice President of Sales, ACU-Serve
Jennifer Sylvester
Jennifer SylvesterVice President of Ancillary Services, ACU-Serve
Kim Brummett
Kim BrummettSenior VP Regulatory Affairs, American Association for Homecare
Allow Registration:Yes
Capacity Unlimited:Yes
Session Capacity:100
Session Handouts:Handout Link