Understanding Your Cost to Serve Workshop

Presented by: Why Success Happens, LLC

A strong marketing strategy and a focused sales plan are essential for sustainable business growth. This interactive three-hour workshop provides business owners, entrepreneurs, and organizational leaders with a practical framework for developing an integrated marketing and sales plan that aligns business goals with customer needs.

Participants will learn how to analyze their market, identify ideal customers, define clear marketing and sales objectives, and create compelling messaging that differentiates their organization from competitors. The workshop also explores effective marketing channels, content planning, budgeting, and performance measurement while connecting these efforts to a structured sales strategy that drives lead generation, customer acquisition, and long-term retention.

Through guided exercises and planning templates, attendees will begin building a customized marketing and sales plan they can immediately apply within your organization.

Presented by: ACU-Serve

Advance Billing and Payer Workshop

This session offers a comprehensive examination of critical challenges within billing, collections, compliance, audit processes and how to work with payers to resolve the issues. Attendees will gain insights into common operational pain points and receive actionable guidance for effectively addressing these issues. The presentation will feature interactive discussions and real-world case studies to enhance engagement and practical understanding.

Key Topics of Discussion

Billing and Collections

Emphasis will be placed on the creation of clean claims that align with payer-specific billing guidelines, including the correct use of modifiers, narratives, span dates, and other critical elements. The variability among payers will be addressed. 

Payer Contract Negotiations

A review of critical contract provisions that will impact future billing and collections activities.  Learn how to negotiate favorable terms and identify potential challenges based on language in your payer agreements. 

Key Data Elements

Using dashboards with key data elements in tracking the payer’s performance include volume, accounts receivable and denial information, trended over time.  Learn the standard data elements that your organization should be prepared to provide when working with payers on A/R or audit issues. 

Payer Relations and Billing

How to build relationships with payers and when to ask for assistance with claim issues. 
The session will explore best practices for achieving and maintaining an effective line of communication with payer partners. 

Compliance and Audit

A review of Medicare and payer’s third-party auditing companies that frequently audit DME services will be conducted, highlighting the most frequent violations and offering practical approaches to mitigate risk.
 

Subject matter experts will present essential performance metrics across each operational area, equipping suppliers with the tools to monitor organizational health and drive continuous improvement. Participants will leave the session informed, confident, and empowered to implement best practices within their respective organizations.

Presented by: BOC

This three-hour, hands-on workshop puts DMEPOS suppliers, therapists, nurses, orthotic and prosthetic professionals, and retail fitters directly at the fitting table: measuring, selecting, and fitting real compression garments under instructor guidance, rather than watching from a seat. Participants will complete pertinent prework and once on site will rotate through practical stations covering patient assessment, measuring technique, garment donning and adjustment, and documentation, then apply what they've practiced to real-world case scenarios in small groups. Attendees who wish to validate their skills immediately can apply and register to take the Board of Certification/Accreditation’s Certified Lymphedema Compression Fitter (CLCF) exam. The CLCF credential is endorsed by the U.S. Medical Compression Alliance (USMCA). Attendance in the workshop does not require participants to take the exam.