SnapWorx solutions specifically focus on patient engagement and automation of workflow for collecting the supporting documentation required for dispensing and billing of CPAP supplies.
“Brightree had its own resupply solution, and we’re always looking to enhance and improve the feature functionality of our products,” said Rob Boeye, executive vice president, HME Business, Brightree, on day one of Medtrade Spring. “As opposed to building, it sometimes makes more sense to partner, and in some situations to buy. And in this situation, it absolutely made sense for us to buy SnapWorx…We’re able to offer what we feel is a total comprehensive resupply solution to both small and large providers.”
The combination of Brightree ReSupply’s technology and live-call services with the SnapWorx software platform creates the largest CPAP resupply patient base in the industry for multi-channel patient engagement and workflow automation. For HME customers, the combined capabilities will help drive patient therapy adherence and increase operational efficiencies.
“For customers who are on Brightree, we’re able to integrate our platforms a little tighter than we had previous to the acquisition, so it makes it smoother,” said Mike Lorenz (pictured far right with Boeye), senior vice president, Products, SnapWorx, on day one of Medrade Spring. “Our platforms can integrate a lot better now that we’re all under the same umbrella.”
Brightree also announced key enhancements to its patient intake management software that will streamline and shorten the time-intensive intake process for home HME providers.
Comprehensive Patient Intake, available within Brightree’s Business Management Software, has been redesigned to address top HME pain points, including challenges related to incomplete documentation, prequalifying products, training new employees, disseminating contextual insurance knowledge, and addressing inefficient workflows.
The updates included in Brightree’s Comprehensive Patient Intake include a consolidated intake form with sales order creation capabilities all available on a single page, including patient demographics, diagnostic information, and qualification questions, along with contextual information explaining each requirement and recommended actions.
The screens can be customized by the HME provider, so each employee only accesses the areas of the form for which they are responsible; this role-based intake format simplifies the training process for new employees, as each will only need to learn the aspects of the process specific to their role.
HMEs will also be able to more clearly indicate required and recommended fields for employees, including creating intake validation that disables users from moving forward without inputting the necessary information. This will help prevent denials related to missing information when the process reaches the insurance and reimbursement stages.