OWINGS MILLS, MD – The Board of Certification/Accreditation (BOC) earned a Bronze Stevie Award for Sales and Customer Service in the “Best Use of Thought Leadership in Customer Service” category. This award marks BOC’s twelfth Stevie Award earned since 2013.

The category recognizes organizations that excel in leadership by sharing valuable knowledge and insights with customers, thereby enhancing the customer service experience through thought-provoking and educational content. “This recognition reflects our ongoing dedication to helping businesses throive in the evolving world of DMEPOS,” wrote company officials on Linked-In. “It also highlights our commitment to empowering customers through educational content, webinars, and key initiatives like our annual CDME workshop at Medtrade.”

At the core of BOC’s success is its customer service philosophy, which is guided by core values such as teamwork and a customer-obsessed mindset. The recent Stevie Award signifies that through intentional focus and strategic outreach.

“We are incredibly proud to receive this award for thought leadership in customer service,” said BOC’s president & CEO Judi Knott, MA, MBA, CAE. “This recognition reflects BOC’s unwavering commitment to excellence and prioritizing our customers. By staying attuned to industry trends and using feedback tools like our Net Promoter Score survey, we create content that drives our customers’ success. As a result, they can trust BOC as a dedicated partner committed to advancing their knowledge and expertise.”