PHOENIX – Many Medtrade attendees will be looking for artificial intelligence (AI) solutions when the show convenes March 2-4 at the Phoenix Convention Center. The team at Notable Systems (Booth #1545) has dedicated itself to helping DME providers navigate the new technology in an effective manner, specifically using a combination of AI, machine learning, and human-in-the-loop processing.
“Notable Systems partners with companies to deliver superior AI-driven revenue cycle management solutions that are purpose-built for automatic processing,” says Brian Nannie, president of Notable Systems, Salt Lake City, Utah. “We turn cluttered documentation into clean, usable data. That means faster claims, fewer denials, and more time for teams to do meaningful work.”
Officials at Notable Systems spread the word about AI-driven solutions at last year’s Medtrade in Dallas, and the company is eager to share the latest innovations with attendees in Arizona. Medtrade Monday sat down with Nannie to learn more about the ever-changing AI world and how it can improve revenue cycle management (RCM).
Medtrade Monday: What are the realities of AI in the DME world right now?
Brian Nannie: The market is incredibly noisy right now with AI. Every time I open my phone I’m seeing some new AI start-up. In many cases, they are promising the world. However, there is sometimes little substance.
Medtrade Monday: How is Notable Systems different?
Nannie: The differentiator at Notable Systems is our DNA. We are not just tech people guessing at healthcare. We actually have embedded vast experience within DME across the entire organization. The knowledge permeates throughout the organization. This accelerates the product development and the solutions we can drive to customers. We have been able to merge this experience with our exceptional engineering staff. We’ve been able to build out a comprehensive roadmap to automatize the entire RCM work cycle.
Medtrade Monday: What types of solutions can Medtrade attendees learn about?
Nannie: We have four core solutions. The first is our intake manager which takes care of a lot of that front-end work; number two is our claims manager which deals with qualifications; the third deals with addressing appeals; and the fourth is our correspondence manager which helps with back-end processing such as correspondence letters, ERNs, or EOBs.
Medtrade Monday: What would you say to providers who are on the fence about seeking help from an outside company?
Nannie: There have been a lot of changes in the market and internally to get more structured and focused. We are here to help our clients accelerate in their growth and drive down some of those costs which are a challenge. Bringing in help is not a light decision. You are dealing with RCM and a lot of other areas. It can impact your referral sources. It can impact customer satisfaction. Clients and customers who are looking to improve their operations should look very closely at who they could partner with. That said, they should not be hesitant to make a change and start with someone new.
Medtrade Monday: Why is it so important to use technology and improve business efficiency?
Nannie: With all the changes coming in—competitive bidding and the possibility of further reimbursement reductions—it is absolutely existential that companies take that challenging leap forward, do the homework, and figure out who is the best partner to help them. It can be a little overwhelming, but they should look for experience. They should know their pain points and evaluate whether that vendor/partner has the experience to generate a solution, not just a software.
Medtrade Monday: How concerned are you about competitive bidding’s return?
Nannie: Competitive bidding will likely compress reimbursement rates in the future, as we’ve seen it do in the past. When top line revenue is compressed, the only lever for survival is operational efficiency. It can’t just be to do more with less. DME providers must create operational efficiency that can enable them to do more with less.
Medtrade Monday: What is the proper way to view AI?
Nannie: AI is not just software that you can plug and play. You can do that, but there is a risk of failure. AI can be transformative to the entire process. For example, our AI Transformation Partnership Program (AITPP) has been deployed recently.
Even for DME providers who are doing a whole lot right, AI is not necessarily one of their strengths. They need a partner to help them transform their processes—to identify where and how AI should be plugged in. They need someone who can identify the ROI and determine the value that AI can bring.
Medtrade Monday: What do you say to those who are scared of AI?
Nannie: I say that they should not be scared to change their processes and adopt AI. If they are working with an industry leader who has lived it, understands it, and is willing to sit down and work with them to understand the best way to deploy the new technology—it can be transformative.
Notable Systems is scheduled to exhibit at Medtrade, scheduled for March 2-4 at the Phoenix Convention Center. Medtrade attendees can chat with Notable Systems team members at Booth #1545.
