CHARLOTTE, N.C. — HME providers with successful programs are open to outsourcing, partnering with resupply outreach vendors, and engaging with their patients, reports Prochant. Outsourcing resupply programs may be one key to their success.

According to a new best practices white paper by Prochant, a provider of billing and process outsourcing services for the HME industry, outsourcing HME resupply is a smart solution for operating in the new normal. These best practices are based on Prochant’s experience managing resupply processes for diverse HME provider clients.

Guidance from Rachel Schools, senior consultant, and Shannon Guilfoil, reimbursement success advocate, suggests that engaging with patients early, educating referral sources, and partnering with resupply outreach vendors are some key building blocks of a strong resupply program.

“Profitable and stress-free resupply programs are born out of opportunity and preparedness,” says Schools. “In today’s world of technology and workflow automation, reactive resupply management should no longer be an issue for HME providers. This white paper provides them with the tools to craft a truly successful and sustainable resupply program.”

For Schools and Guilfoil’s full list of recommendations, a copy of the white paper is available here: https://bit.ly/hme-resupply.

The content includes:
• current state of HME resupply;
• basics of resupply programs; and
• guidelines for best managing resupply.