Conference: March 23-25, 2027
Expo: March 24-25, 2027
Fort Worth Convention Center  •  Fort Worth, TX

REGISTER EXHIBIT
POPULAR SEARCHES
Metrade Workshop
Industry News
Special Events
Q
Back to Schedule
Wed Mar 04•1:15 PM – 1:45 PM•Expo Hall, Tech Talk Stage

TT15: Neru Health

Tech Talk (30-45 mins)Tech Talk

Tech Talk by Neru Health. Medtrade’s First Human-AI Interview: How Fragmented Patient Journeys Drain Your P&L (And How to Adopt AI to Fix It)

In this live session, Maria, the CTO of Neru Health, interviews Nora, an agentic AI system managing thousands of real DME patient interactions across the lifecycle.

Together, they will answer the exact questions every DME leader is asking: Where are we losing revenue in the patient journey, how can AI actually fix it, and how do we adopt it without breaking our operations?

DMEs are under pressure to grow in an environment of declining reimbursement and rising operational costs. The real constraint isn’t effort — it’s fragmentation. When intake, adherence, resupply, and retention operate in silos, patients churn, staff work balloons, and revenue quietly leaks across the patient lifecycle.

The conversation explores how aligning operations to patient behavior, rather than internal workflows, changes outcomes across the lifecycle. We’ll examine how leading DMEs are rethinking operations through automation and AI to:

● Improve patient outcomes and satisfaction

● Grow revenues and reduce costs

● Unify fragmented systems

Who should attend

This session is designed for DME leaders who own or influence patient operations and are feeling pressure from rising call volume, patient attrition, staffing constraints, or resupply leakage.

More Information

Allow Registration:No
Capacity Unlimited:Yes

Related Sessions

Tue Mar 03•9:30 AM – 10:00 AM•Expo Hall, Tech Talk Stage

TT01: Tennr

Tech Talk by Tennr. *Click* Autopilot Engaged. DMEs are ready to make …Tech Talk by Tennr. *Click* Autopilot Engaged. DMEs are ready to make the shift from “automating workflows” to converting every step in managing a patient's care journey into a true hands-off experience. BUT, what does it take? How do you make it end…Tech Talk by Tennr. *Click* Autopilot Engaged. DMEs are ready to make the shift from “automating workflows” to converting every step in managing a patient's care journey into a true hands-off experience. BUT, what does it take? How do you make it end-to-end? And how do you handle the parts that are entirely out of your control? Tennr CEO and co-founder Trey Holterman breaks down the path from individual workflow automations to a dynamic, interact…Tech Talk by Tennr. *Click* Autopilot Engaged. DMEs are ready to make the shift from “automating workflows” to converting every step in managing a patient's care journey into a true hands-off experience. BUT, what does it take? How do you make it end-to-end? And how do you handle the parts that are entirely out of your control? Tennr CEO and co-founder Trey Holterman breaks down the path from individual workflow automations to a dynamic, interactive autopilot that handles everything from complex payer interactions to audit compliance to reaching patients over the phone. Most importantly, putting all of this into a single helicopter view of all of the coordinated steps to help DMEs make the best decisions and stay efficient.Show MoreClick the title to see all detailsShow More

Tech Talk (30-45 mins)Session TypeTech TalkSession Track
Allow Registration:No
Capacity Unlimited:Yes
Tue Mar 03•10:15 AM – 10:45 AM•Expo Hall, Tech Talk Stage

TT02: DME Flow

Tech Talk by DME Flow. Rising Costs, Lower Margins, CBP - Some DMEs Ar…Tech Talk by DME Flow. Rising Costs, Lower Margins, CBP - Some DMEs Are Thriving Are you turning pressure into growth? Or waiting in the pressure cooker? CEO & Founder Tim Freidel discusses the pressures DMEs are facing, from labor costs to Compe…Tech Talk by DME Flow. Rising Costs, Lower Margins, CBP - Some DMEs Are Thriving Are you turning pressure into growth? Or waiting in the pressure cooker? CEO & Founder Tim Freidel discusses the pressures DMEs are facing, from labor costs to Competitive Bidding, and how some are thriving through it. The forces squeezing DME providers are intensifying rather than going away, and these are things every DME will have to face. Hear how some DMEs a…Tech Talk by DME Flow. Rising Costs, Lower Margins, CBP - Some DMEs Are Thriving Are you turning pressure into growth? Or waiting in the pressure cooker? CEO & Founder Tim Freidel discusses the pressures DMEs are facing, from labor costs to Competitive Bidding, and how some are thriving through it. The forces squeezing DME providers are intensifying rather than going away, and these are things every DME will have to face. Hear how some DMEs are thriving in the chaos now, and the specific areas they are focused on. Whether that’s PAP, CGMs, Wound Care or NIVs, they are growing revenue and not workforce, expanding when others are trying to survive. Are you manually confirming orders? Is your resupply moving without human involvement? Do you know where to even start with AI? Does “AI” just mean Intake? These questions and the answers, are what is driving a divide for DMEs. Some are growing with tech, not staff, others are trying to do the same thing, and hoping for the best. Tim will discuss a practical and holistic AI and tech approach for thriving in the pressure. Do more with the same great team, weather the maelstrom of challenges currently consuming the DME market.Show MoreClick the title to see all detailsShow More

Tech Talk (30-45 mins)Session TypeTech TalkSession Track
Allow Registration:No
Capacity Unlimited:Yes
Tue Mar 03•11:00 AM – 11:30 AM•Expo Hall, Tech Talk Stage

TT03: Parachute Health

Tech Talk by Parachute Health. At this year’s Medtrade Tech Talk, Para…Tech Talk by Parachute Health. At this year’s Medtrade Tech Talk, Parachute will explore the evolution of Order Management for HME providers—and why the opportunity in front of the industry is dramatically bigger than it was just one or two years ago…Tech Talk by Parachute Health. At this year’s Medtrade Tech Talk, Parachute will explore the evolution of Order Management for HME providers—and why the opportunity in front of the industry is dramatically bigger than it was just one or two years ago. For years, HME intake lived in a binary world: fax/eFax workflows on one side, and ePrescribing on the other. These bifurcated processes created operational complexity and uneven efficiency. While e…Tech Talk by Parachute Health. At this year’s Medtrade Tech Talk, Parachute will explore the evolution of Order Management for HME providers—and why the opportunity in front of the industry is dramatically bigger than it was just one or two years ago. For years, HME intake lived in a binary world: fax/eFax workflows on one side, and ePrescribing on the other. These bifurcated processes created operational complexity and uneven efficiency. While ePrescribing remains the gold standard for speed, accuracy, and referral experience, many providers have been limited by one reality—not every referral source has adopted it. That world has changed. In this session, Emily Polk, SVP of Strategy & Operations, will share how AI-powered order management software is now bringing the intelligence of Parachute’s leading ePrescribing engine to your faxed orders. By ingesting, structuring, and supporting qualification on faxed orders, providers can reduce manual intake, and complete documentation faster without waiting for referral adoption to catch up. The scale of impact is fundamentally different than it was 1–2 years ago. Modern order management enables meaningful cost savings and revenue acceleration across both fax and digital—driving faster time to bill, lower operational burden, and stronger referral relationships.Show MoreClick the title to see all detailsShow More

Tech Talk (30-45 mins)Session TypeTech TalkSession Track
Allow Registration:No
Capacity Unlimited:Yes